Return Policy

Returns Policy

Returns

Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

(a) We receive the returned product within 14 days following the date of delivery of the product;

(b) the returned product is unused, in its original unopened packaging, with any seal or shrink-wrap intact, with any labels still attached, and otherwise in a condition enabling us to sell the product as new;

(c) The product has been returned by an appropriate courier, and in the case of hazardous products, this must an ADR approved courier with appropriate legal markings.

A 15% restocking fee may be applied at the company's discretion and deducted from the refund.

Returns Procedure

To take advantage of your rights under this returns policy, you must:

1. Request a return by emailing details of your order and reasons for return to [email]

2. provide information on the method of return

3. place any order reference on your returned item to enable identification upon receipt

4. Sending by a trackable service as a signature will only be legal confirmation that the company has received the item.

Exclusions

The following kinds of products may not be returned under this policy:

(a) Any product that has been opened or on which the seal has been broken

Refunds

We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy, excluding the original delivery charges and excluding the costs of returning the product to us.

The refund will be processed within 5 working days of receipt of the return using the method payment, used to pay by you.

Improper Refunds

Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):

(a) we will not refund or exchange the product;

(b) we may retain the returned product until you pay us such an additional amount as we may charge for the re-delivery of the returned product

Non-Signed For (Called For Items)

Our authorised couriers will make every effort to deliver your item. We will provide you with information at the time of shipment so you can monitor your shipment. The buyer is responsible for monitoring their shipment and taking any action required to assist with delivery or to communicate with our couriers.

Where an item is returned to us “not called For” or “Not Home”, we will retain the item until a further delivery charge is paid or a refund for the item's original cost, excluding delivery charge + any return charges, has been agreed upon.

If an item is refused at the point of delivery, then no refund of any nature will be agreed to