Terms & Conditions

Terms and Conditions of Business

Registered & Trading Address:

TPS Pure Solutions

No1.Royal Exchange

London EC3V 3DG , United Kingdom

These terms may have changed since you last reviewed them or visited our site.

This policy was last updated on 17.01.2025

Where to find information about us and our products

You can find everything you need about us, TPS Pure Solutions, and our products on our website. We also confirm the key information with you in writing after you order, either by email, in your online account, or on paper.

Terms and Conditions

1. Shipping & Delivery
2. Products can vary slightly from their pictures.
3. Termination of contract
4. We can change products and these terms
5. We can withdraw products
6. We don't compensate you for all losses caused by us or our products
7. We use your personal data as set out in our Privacy Notice
8. You have several options for resolving disputes with us
9. Other important terms apply to our contract

1. Shipping & Delivery

We accept no liability for third-party delays. The charges applied are for using the courier service due to the product's weight or hazard.

A shipment charge calculator built into the shopping cart will show you the options available based on the product you are ordering. This will automatically appear in the basket when you add a product. If a product arrives damaged from the courier to you, you must take a picture and immediately inform us within 24 hours. If possible, a claim has to be filed with the courier on-site. Otherwise, we cannot guarantee a refund or replacement of the product.

Shipping of hazardous chemicals

Our distributors are qualified to ship hazardous products by road, air, and sea. However, depending on the product and order, we can also use Royal Mail and DPD delivery.

We provide Delivery to UK & Europe

We currently offer courier services within Europe, including the UK. On request, we offer delivery to other continents; for further information, Email or call us. Delivery dates might vary. Please see attached:

Europe: 5-9 working days

United Kingdom: 1-2 days

Any dates quoted for delivery are approximate only, and we shall not be liable for any delay in delivery of the goods, howsoever caused. Delivery time will not be fixed unless previously agreed with you in writing.

We may deliver goods in advance of any quoted delivery date.

If we fail for any reason other than a cause outside or beyond our reasonable control, we are liable to you. In that case, our liability is limited to the excess (if any) of the cost to you of similar goods to replace those not delivered over the price of the goods in question.

We do not issue refunds due to delivery delays.

If you fail to take delivery of the Goods or do not give us adequate delivery instructions at the time stated for delivery then without prejudice to any other right or remedy we may have, we may:

• store the goods until actual delivery and charge you our reasonable costs for so doing.
• Sell the goods for the best price, reasonably obtainable and (after deducting reasonable storage and selling expenses) account to you for the excess over the price or charge you for any shortfall.

We contact you to confirm we've received your order, and we accept it when we dispatch or supply the product and confirm dispatch or supply to you.

2. Products can vary slightly from their pictures

A product's colour may not match what is shown on your device or in our marketing, or its packaging may differ slightly. Thus, we recommend ordering Samples before.

You're responsible for making sure your measurements are accurate

If we make or supply the product according to the measurements you provide, you are responsible for ensuring that those measurements are correct.

We charge you if you don't give us information we need or do preparatory work as agreed with us

We charge you additional sums if you don't give us information we've asked for about how we can access your property for delivery, installation or to provide services or if you don't do preparatory work for installation, as agreed with us. For example, we might need to re-deliver on another vehicle or with extra manpower or reschedule services.

3. Termination of Contract

If you are a consumer and you bought online, by mail order, over the telephone or on your doorstep, you have a legal right to change your mind

Your legal right to change your mind. For most of our products bought online, by mail order, over the telephone or on your doorstep, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. This is subject to some conditions, as set out below.

When you can't change your mind. You can't change your mind about an order for:

• products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
• goods that are made to your specifications or are clearly personalised and
• goods which become mixed inseparably with other items after their delivery.
• goods that have been dispatched can be refunded fully; however, the delivery charge will not be refunded

The deadline for changing your mind. If you change your mind about a product, you must let us know no later than 14 days after:

• The day we deliver your product if it is goods. If the goods are for regular delivery (for example, a subscription), you can only change your mind after the first delivery. If the goods are split into several deliveries over different days, the period runs from the day after the last delivery.
• The day we confirm we have accepted your order if it is for a service.

To let us know you want to change your mind, contact our Customer Service Team via email at tpspure@mail.com or [...].

You have to return the product at your own cost. If your product is goods, you must return it to us within 14 days of telling us you have changed your mind. Returns are at your own cost, unless we offered free returns when you bought the goods.

Send the product back to us using an established delivery service. If you do this, you should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you don’t do this and we don’t receive the goods at all or within a reasonable time, we won't refund you the price. For help with returns, including our collection arrangements for goods which can't be posted, see our Returns Process or contact our Customer Service Team: tpspure@mail.com or [number].

If your product is a service, digital content, or goods that haven't been delivered or that we're collecting from you, we will refund you as soon as possible and within 14 days of telling us you've changed your mind. If your product is goods that you're sending back to us, we will refund you within 14 days of receiving them back from you. We will refund you using the method you used for payment. We don't charge a fee for the refund.

If there is something wrong with your product

Return the product to us. If you think something is wrong with your product, you must contact our Customer Service Team: tpspure@mail.com or [no].

Your rights and remedies if you are a consumer. We must provide you with products described on our website that meet all the requirements imposed by law.

We can change products, and these terms

Changes we can always make. We can always change a product:

• to reflect changes in relevant laws and regulatory requirements and
• to make minor technical adjustments and improvements, such as addressing a security threat. These are changes that don't affect your use of the product.

Changes we can only make if we give you notice and an option to terminate. We can also make the following types of changes to the product or these terms, but if we do so, we'll notify you, and you can then contact our Customer Service Team: tpspure@mail.com or [no] to end the contract before the change takes effect and receive a refund for any products you've paid for in advance, but won't receive:

We can suspend supply (and you have rights if we do)

We can suspend the supply of a product. We do this to:

• deal with technical problems or make minor technical changes;
• update the product to reflect changes in relevant laws and regulatory requirements; or
• make changes to the product (see We can change products and these terms).

We let you know, may adjust the price and may allow you to terminate. We contact you in advance to tell you we're suspending supply, unless the problem is urgent or an emergency. If we suspend the product for longer than 14 days in any quarterly period, we adjust the price so you don't pay for it while it's suspended. If we suspend supply or tell you we're going to suspend supply for more than three months, you can contact our Customer Service Team: tpspure@mail.com or [no] to end the contract and we'll refund any sums you've paid in advance for products you won't receive.

We can end our contract with you for a product and claim any compensation due to us if:

• you don't make any payment to us when it's due, and you still don't make payment within 14 days of our reminding you that payment is due;
• you don't, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the product;

We don't compensate you for all losses caused by us or our products

Our liability to consumers. We're responsible for losses you suffer caused by us breaking this contract unless the loss is:

• Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
• Caused by a delaying event outside our control. As long as we have taken the steps set out in the section, We're not responsible for delays outside our control.
• Something you could have avoided by taking reasonable action. For example, damage to your own digital content or device, which was caused by digital content we supplied and which you could have avoided by following our advice to apply a free update or by correctly following the installation instructions or having the minimum system requirements advised by us.

Losses we never limit or exclude. Nothing in these terms shall limit or exclude our liability for:

• death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors (as applicable);
• fraud or fraudulent misrepresentation;
• breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or
• defective products under the Consumer Protection Act 1987; or
• any matter in respect of which it would be unlawful for us to exclude or restrict liability.

Our Privacy Notice

How we use any personal data you give us is set out in our [attach privacy policy]

You have several options for resolving disputes with us.

Our complaints policy. Our Customer Service Team: tpspure@mail.com or [no] will do their best to resolve any problems you have with us or our products.

Other important terms apply to our contract

We can transfer our contract with you, so that a different organisation is responsible for supplying your product. We'll tell you in writing if this happens and if you are a consumer we'll ensure that the transfer won't affect your rights under the contract.

Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it, and neither of us will need to ask anybody else to sign off on ending or changing it.

For any further clarifications, you can contact us on:

tpspure@mail.com and [no]